What size skates are available to rent?
Sizes range from youth 9 to mens 13.
Does the skating rink have real or synthetic ice?
The Rink at Renault is a true ice skating rink with professional quality ice.
Why do we have to book our sessions in advance, can’t we just show up anytime and buy at the door?
Although we take walk ups every day, due to Covid 19 capacity restrictions we must monitor the amount of people allowed on the ice at any one time for your safety. To ensure your skating session, its best to book online in advance.
I own my own skates, can I use them or do I still have to pay for a skate rental?
Absolutely, bring your own skates and there is no rental fee whatsoever.
Do you rent or can we bring any ice walkers, cones or training skates?
No, unfortunately we do rent them or allow them on the ice due to the danger they can creare for other guests.
Do I have to wear a mask even though we are outside?
YES, masks must be worn at all times both on and off the ice due to the governor’s orders.
Can I rent the ice for a private rental and how much does it cost?
Yes, please contact email@example.com for more details.
What are your hours of operation?
We are open Monday to Thursday 3-830PM, Friday 3-1030PM, Saturday 11-1030PM and Sunday 11-830PM.
What is your is your refund policy?
There are NO REFUNDS available but all booked tickets can be moved to alternate dates up to 24 hours before as long as spots are availble.
Do you sanitize your skates?
Yes, we sanitize all skates before and after use for your safety.
Can we buy tickets and skate rentals at the door or do we have to purchase in advance?
For the most part, tickets and skate rentals will be available at the door but there may be a wait to get on the ice. We recommend purchasing tickets and rentals at least 48 hours in advance to secure you guaranteed ice time especially on weekends and during the busy holiday season after school lets out.
Do you offer any group packages with reserved seating?
Yes. Please email firstname.lastname@example.org or call 610-627-2100 so we can customize to your needs.
If our kids are skating, is there an area for us to sit and watch?
Yes, there are picnic tables surrounding the rink for community seating and firepits which may be an additional cost to rent depending on the day of week.
Do you rent the rink for hockey leagues?
Please contact email@example.com
Do you offer any extended or seasonal passes to use the skating rink?
Yes, we are currently offering a season pass good through February 28th 2021 for $250 for kids and $300 for adult season passes. These passes allow pass holders to bring one guest at anytime to skate for the entirety of the season.
Do you have any special events or promotions other than skating?
Yes, we have different themes every night of the week, and family packages available.
What types of payments do you accept at the door.
We accept all major credit cards and cash.
What fees and taxes will I be charged
State sales tax.
Do I need to print off physical tickets to bring to the door?
No, you can show your tickets on your phone or we can access your name on a list in case you can’t find it.
I accidentally booked the wrong date or session, can I change it?
Yes, please email us and we will accommodate all changes. Please do not click the refund button as this may cause additional processing fees. firstname.lastname@example.org
What should I do if I don’t receive my e-tickets?
The most common error is entering your wrong email address so check that first and if there is still an issue please email email@example.com or call 610-627-2100.
Are dogs allowed on property?
Yes but must be kept on a leash at all times.
Do we have to pay to park?
No, parking is FREE all the time.
Do we have to pay to enter Vintner Wonderland?
No, there is no fee to enter Renault’s property.
We are thinking about having a small group or party at the rink, what do you offer?
We can offer reserved areas, fire-pits, heated igloos, private rink rentals, a DJ and food & beverage packages that can be customized with Renault’s management team. Contact firstname.lastname@example.org for more detail.s
How much are tickets to skate?
Tickets start at $7 for kids 10 & under and $10 for adults but may vary during peak and holiday hours. Skate rentals are an additional $12 or you can bring your own skates. For best pricing we recommend you buy online in advance.